Help with real work
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Shift coverage, worker readiness, account access, and pay questions stay tied to the work record so support can review what actually happened.
Xaigh Help Library
Answers for workers and employers
Complete your worker readiness profile
Use profile, identity, role, location, and payout readiness signals to become eligible for real shifts instead of guessing what is missing.
Apply for your first shift
Review pay, distance, role requirements, schedule, and readiness blockers before you send an application.
Understand the market feed
Why available shifts change by location, urgency, readiness, role match, and employer coverage needs.
Payout rails and standard transfers
Understand payout eligibility, employer confirmation, bank timing, and what support needs for a payout case.
Shift receipts and tax records
How to read work receipts, payout records, and tax-support context without breaking the job record.
Employer billing support
How hiring teams should escalate invoice, membership, shift charge, and closeout questions without contacting workers off-platform.
Report a shift safety issue
Send the right context for urgent safety, harassment, unsafe worksite, wage, or conduct concerns.
Appeal an account or shift action
How to submit a clear appeal when reliability, conduct, eligibility, or shift status looks incorrect.
Common questions
How long does identity verification take?+
Standard identity review is usually fast when the submitted name, photo, and contact details match. Manual review can take longer when the record needs a human check. XaıGH shows the readiness blocker that still needs attention before a worker can apply to protected shifts.
When do I get paid for a completed shift?+
Fast payouts can be requested after a shift is confirmed and the payout method is ready. Standard bank transfers usually settle after normal processor and bank timing. Every payout question should include the job, shift date, receipt, and payout method shown in the app.
What happens if I need to cancel a shift?+
Cancel as soon as possible from the shift record so the employer has a clean coverage signal. Late cancellations and no-shows can affect reliability because the platform has to protect active schedules, payroll records, and other workers who could have accepted the work.
How is my hourly rate determined?+
Shift pay is shown before action and can depend on the role, location, schedule, urgency, requirements, and employer contract. XaıGH support can help explain the visible pay record for a specific shift, but compensation changes must stay attached to the platform record.